1 Day Course

OVERALL AIM:

To give delegates an understanding of the principles of good time management to enable them to make more effective use of their time at work. 

WHO SHOULD PARTICIPATE:

This course is aimed at anyone who wishes to make more effective use of their time at work especially managers and team leaders who could play havoc with others’ time if they themselves are not organised.

COURSE CONTENT

• Introduction/objectives
• Time logs
• Are you in control of your time?
• Time management method
• Set objectives, prioritise (SMART objectives, Pareto)
• Identify and eliminate abuses of time
• Plan and schedule time as appropriate
• Delegate effectively
• Energy cycle

OBJECTIVES:

At the end of this session delegates will be able to:

• Set ‘SMART’ objectives
• Prioritise our tasks/objectives by using Pareto
• Recognise urgent vs. important tasks
• Analyse the abuses of time in the workplace and rectify
• Recognise the importance of planning on at least a daily/weekly basis
• Delegate tasks as appropriate
• Plot our own personal energy cycle

PRE-WORK  Participants will be sent a time log to be completed prior to the programme.  This will record how people actually spend their time and will provide useful information to be utilised during the training workshop.

1 or 2 Day Course

OVERALL AIM:

To develop presenters in basic skills and ability to make a confident and persuasive presentation.

WHO SHOULD PARTICIPATE:     

Anyone, especially leaders or business people, who have to present with impact to groups of people in both internal and external situations

COURSE CONTENT:

• Introduction/Objectives
• The power of a good presentation
• Successfully identify and meet the needs of the audience
• Structuring the presentation
• Create and prepare appropriate visual aids
• Presenting the visual experience
• Developing your notes
• Dealing with audience feedback and questions
• Learn to present confidently through practice

OBJECTIVES:

At the end of this session delegates will be able to:

• Meet the audience’s needs through prior research
• Know how to structure a presentation that carries impact
• Be able to generate and use appropriate visual aids that capture attention
• Know how to present effectively and convincingly
• Develop notes and handouts that suit the audience’s needs
• Recognise techniques in dealing with questions

Delegates will be given the opportunity to practise their skills in a risk free environment.

1 or 2 Day Course

OVERALL AIM:

This course will give delegates an overview of the process of negotiation, focusing on the phases of a negotiation and the influences that one might use in affecting outcomes.  This is a practical, 'hands on' course, conducted in a fun environment.  Delegates will be given the opportunity to practise negotiating within small groups, without putting pressure on anyone.

WHO SHOULD PARTICIPATE:     

This course is for anyone who wishes to enhance relationships with other people at work, socially or in personal situations, although many of the principles discussed may be applied to negotiations within a commercial or business context. Those new to negotiating (and those with more experience) will gain increased confidence from the course.

COURSE CONTENT:

Day 1

• Introduction and objectives: The tutor outlines the course objectives and delegates are asked for their objectives
• Definition:  The group works within small groups to define the term ‘negotiation’. The tutor’s definition is also outlined. The concept of `win - win’ negotiation is discussed
• Negotiation phases: A four-phase model is used.  Two additional models are introduced which assist in identifying our negotiation objectives
• Practice session: Delegates will practise in small groups
• Qualities/skills/behaviour of effective negotiators: Tutor introduces researched factors identifying effective as opposed to ineffective negotiators
• Review and learning points.

Day 2

• Review
• Team negotiations: Advantages and disadvantages
• Where to negotiate: Your place, their place, neutral ground
• Seating arrangements
• Practice session: Delegates will practise in small groups
• Influences:  We discuss 5 influences and the appropriate use of each influence
• Principles of effective communication
• Review:  A brief review of main topics covered.

COURSE OBJECTIVES:

At the end of this course, participants will be able to:

• Define the term `negotiation’
• Recognise the qualities, skills and behaviour of effective negotiators
• Identify and be able to follow the phases of a negotiation
• Appreciate what happens within each phase
• Recognise the 5 influences that may be used to shape others' opinions
• State the advantages and disadvantages of team negotiations/venues of negotiation/seating arrangements
• Appreciate principles that support effective communication.

1 Day Course

OVERALL AIM:

This course is designed to help participants become more self-aware and to project the right levels of confidence, assertiveness and responsiveness in their dealings with others.

WHO SHOULD PARTICIPATE:

Anyone who would like to develop their confidence, deal with others more effectively and enhance their communications.

COURSE CONTENT:

• Introduction/objectives
• The difference between assertive, aggressive & passive behaviour
• Evaluate your own assertiveness and responses to others’ behaviour
• Communicating assertively and recognising different styles of communication
• Appreciate the motivation behind others’ behaviours
• Practise assertiveness techniques
• Dealing with ‘difficult’ situations
• Negotiate solutions to problems with others by using assertiveness techniques
• Review and action planning.

COURSE OBJECTIVES:

At the end of this course participants will be able to:

• Understand the difference between Assertive, Aggressive and Non-Assertive behaviour and identify their own response when faced with each
• Demonstrate improved questioning and listening skills
• Recognise their own and different communication styles and how to use them effectively
• Say ‘No’ more effectively and without being seen as unco-operative
• Understand more about behaviour and motivation and how to cope with ‘difficult’ situations and people
• Handle criticism and conflict in a more constructive way
• Negotiate solutions to problems with others more effectively by using a range of assertiveness techniques.