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Assertiveness and Confidence Building – 1 day

1 Day Course

OVERALL AIM:

This course is designed to help participants become more self-aware and to project the right levels of confidence, assertiveness and responsiveness in their dealings with others.

WHO SHOULD PARTICIPATE:

Anyone who would like to develop their confidence, deal with others more effectively and enhance their communications.

COURSE CONTENT:

  • Introduction/objectives
  • The difference between assertive, aggressive & passive behaviour
  • Evaluate your own assertiveness and responses to others’ behaviour
  • Communicating assertively and recognising different styles of communication
  • Appreciate the motivation behind others’ behaviours
  • Practise assertiveness techniques
  • Dealing with ‘difficult’ situations
  • Negotiate solutions to problems with others by using assertiveness techniques
  • Review and action planning.

COURSE OBJECTIVES:

At the end of this course participants will be able to:

  • Understand the difference between Assertive, Aggressive and Non-Assertive behaviour and identify their own response when faced with each
  • Demonstrate improved questioning and listening skills
  • Recognise their own and different communication styles and how to use them effectively
  • Say ‘No’ more effectively and without being seen as unco-operative
  • Understand more about behaviour and motivation and how to cope with ‘difficult’ situations and people
  • Handle criticism and conflict in a more constructive way
  • Negotiate solutions to problems with others more effectively by using a range of assertiveness techniques.

Course Enquiry

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